The Northolme Practice |
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BBC | Health News
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 Confidentiality Everyone working for the NHS has a legal duty to keep information about patients confidential. However, information may sometimes need to be shared with other organisations involved in your care (eg hospital or social services). We will require your written consent before passing information about you to anybody else. Complaints We always aim to provide the best service possible but if you have a complaint about any aspect of the service you have received, please let us know by contacting the practice manager, Diane Branford, either by phone or in writing. In accordance with the NHS complaints procedure, your complaint will be acknowledged within two working days and will be dealt with within 10 working days. You will be given an information leaflet detailing our complaints procedure when you make a complaint, or at any other time if you request one. Responsibilities It is the responsibility of the patient to ensure that they are punctual to appointments. If for any reason you cannot attend your appointment, please inform us as soon as you can so we can give the time to somebody else. It is the right of the patient to choose which practitioner they would like to see, although please be aware that you may have to wait longer to see your selected doctor.
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